Build trust by being transparent
Seeing is believing. A video is far more persuasive to a customer than just a service advisor’s voice over the phone.
Drive profitability through transparency
Use Covideo to create customer experiences that boost transparency, customer confidence, and repair order approvals—fueling profitability in your service department.
Video = Transparency = Trust = Results
We help to build elevate the trust level that customers have in your workshop.
HOW IT WORKS
Give technicians the chance to shine
Hearing directly from a technician about necessary repairs can be much more persuasive and help secure job approvals.
Technicians record
Technicians recordTechnicians use our app to record a multi-scene video and choose which Service Advisor to send it to.
Service Advisors send
Service Advisors sendService Advisors review the technician's video, personalize a message for the customer, add repair details and pricing, and send it through any channel for approval.
Customers approve
Customers approveCustomers can easily approve the repair work online and share their comments with the Service Advisor.
Managers monitor
Managers monitorManagers can monitor the service team’s video activity, track red and amber approvals, and lead their team toward continuous improvement.
We know dealerships
Technicians create detailed video walkthroughs of inspections, showcasing issues and recommended repairs with tools like video stabilization and dual-camera recording.
Works with your workflow
Videos seamlessly pass to advisors for review and approval before being sent to customers with repair estimates, keeping your service team efficient and on task.
Live support, real people
Customers get videos via email or text, approve repairs with a tap, and advisors get instant notifications to keep the process moving quickly and smoothly.
Always on guard
Follow up with thank-you videos to gather feedback, build loyalty, and drive repeat business, making your service drive a reliable revenue generator.
BEST PRACTICES
Service example videos
As soon as you start using video in the workshop, you begin driving profit growth.
As soon as you start using video in the workshop, you begin driving profit growth.
Initial inspection
Show customers a video of the initial inpection.
Workshop work
Show customers additional repair works.
Car is ready
Inform the customer when the car is ready.
Service Marketing
Plan appointments & share promotions
Get a workshop example
Receive a video from a service advisor
SUPPORTED ROLES
Team work
Technician
Technicians record multi-scene videos and select Service Advisors. Quick and easy.
Service Advisor
Service Advisors finetune the message to customers and request approvals.
Call Centre
Team members contact customers to check their satisfaction and share promotions.
AUTOMOTIVESOLUTIONS BENEFITS
Video drives results
John Stones
Aftersales Manager
