Putting the Customer in the Driver’s Seat: Automotive Customer Centricity Training
Today’s car buyers and service clients expect personalized, seamless experiences across every touchpoint. Our Customer Centricity Training shows your team how to deliver memorable interactions that build trust, loyalty, and long-term value.
What You’ll Learn:
- Mapping the Automotive Customer Journey
Visualize and improve every stage—from online search to showroom to aftersales care. - Building Customer Personas
Develop in-depth profiles that guide your approach to marketing, sales, and service conversations. - Personalization with CRM & DMS Data
Use existing tools to tailor communications and follow-ups that feel authentic and relevant. - Elevating In-Person and Digital Touchpoints
Train your team to consistently deliver value across phone calls, emails, chat, and in-dealer interactions. - Turning Customers into Advocates
Learn how to engage customers post-purchase or post-service to increase retention and referrals.
Who Should Attend:
Sales advisors, service advisors, customer experience managers, marketing professionals, and dealership executives.
CTA:
Ready to transform your customer experience? Sign up for our next Customer Centricity Training.